Help center
Table of Contents
General
We are manufacturer and exporter with strict on-site verification. We make sure to follow all the rules set out by the international community.
Yes! We provide OEM and ODM services. You can customize options such as color, size, and logo to your complete satisfaction. Contact us to share your needs.
Yes! We have cooperative international freight forwarders. You can choose DDP, FOB, CIF, or all the other transportation options.
Simply reach out to us through our website or by email, and our team will guide you through the ordering process. We also offer free samples for bulk buyers. Contact us for specific details.
Products
Yes! Download our catalogue or simply contact us to inquire about the details of the product.
Stock quantities vary for different products. You can contact us and send inquiries such as pictures and specifications.
Our products meet ISO 9001, BSCI, Oeko-Tex, and GRS standards. This ensures quality, safety, and sustainability. We rank compliance with international regulations.
Yes! We can provide samples that meet your requirements within 24 hours. Contact us for specific details with no worries.
Customization
Absolutely! We offer complete customization to meet your needs. You can contact us and send a photo for consultation.
You can customize various features to fit your business needs. These include color, size, weight, material, logo, edge finishing, pattern printing, and packaging.
Custom orders usually take 24 hours to produce. This time can change based on the size and complexity of the design.
MOQs differ by product. We provide flexible ordering to suit businesses of any size. Contact us for details.
Service
Yes! Our customer service team is here to help. We can assist with product questions, orders, and any problems you might have.
We ensure strict quality control. If there is an issue, just contact us for a replacement or a solution.
You can reach our customer support team by email info@cnpowerclean.com. You can also use the Contact Us form on our website.
Yes! We welcome business visits to our 13,400m² production facility in Changshu, China. Contact us to arrange a tour.
Payment
PayPal, T/T, Alipay, Bank Transfers, etc. are available.
We take deposits and final payments. Typically, it’s a 30% deposit and a 70% balance before delivery.
No! We provide clear pricing. We share all costs, like shipping and customization, upfront.
Yes! We send a clear pro forma invoice that includes all order details. You will confirm it before making a payment.
Shipping
We provide air, sea, and express shipping (EXW, FOB, DDU, DDP, CIF, etc.) according to your needs.
Delivery times vary depending on location. We have a full production system to make sure your products are shipped in the most efficient way. This depends on how many products you have. We will make sure they are delivered on time.
Once shipped, we will update you regularly on the progress of your shipment.
No problem! We will provide you with the required customs documents.